Open
  • Preller Square | Dan Pienaar | Bloemfontein
  • Mon - Fri: 06:00 - 17:00

Patient Information

We Offer Professional, Affordable Medical Services to Private and Medical Aid Patients

Patient Information

CityMed-About-border-new

What You Need to Know

For Patients

Undergoing surgery can cause a lot of anxiety in patients. Therefore, it is important to prepare yourself as well as possible for the day of surgery.

Useful Information

CityMed-Useful-Information

  • Leave all valuables home.
  • Please do not eat or drink anything eight (8) hours before your procedure.
  • If your procedure is between 7:00 and 12:00, you may not eat or drink anything from 22:00 the evening before.
  • If your procedure is after 13:00, you may have a slice of toast and tea before 07:00.
  • Wear comfortable clothes.
  • You do not have to bring night-ware – you will be given a theatre gown during your stay.
  • A patient must remain in the clinic for at least two hours after anaesthesia.
  • Please arrange transport for after the procedure seeing as a patient may not operate a vehicle for at least eight (8) hours after the procedure.
  • Please inform the nurse and anaesthetist of any allergies and medication.
  • Please inform your doctor if you have any colds or acute illnesses before being admitted.
  • Very Important:  Please inform your doctor and/or the clinic as soon as possible if you want to cancel your appointment.

What to Bring

CityMed-What-to-Bring-new

  • Medical aid card.
  • Proof of identity (the patient) as well as the principal member of the medical aid scheme (should they differ).  A South African identity document, passport or driver’s license is acceptable.
  • Identity document of principle member of the medical aid.
  • If you are under 21 years of age, you will need an indemnity form signed by your parent/guardian authorising the procedure.
  • All X-rays and/or blood test results relating to your condition.
  • Any chronic medication which you take on a regular basis.
  • If the patient is an infant or young child, also bring a favourite toy or blanket, as well as nappies and special toiletries for babies and toddlers.

Medical Aid Authorisation

CityMed-Medical-Aid-Authorisation
To authorise a procedure, your medical aid will need the following information:

  • Your membership number
  • The name of the patient
  • Date of admission
  • Name and practice number of the hospital
  • Name of attending doctor and his/her practice number
  • Procedure being performed (obtain the CPT code from your doctor if possible)
  • Reason for having the procedure (obtain the ICD code from your doctor)

Please note that Citymed can assist you with obtaining authorisation from your medical aid.  Kindly contact us for more information.

Day of Surgery

CityMed-Day-of-SurgeryUndergoing surgery can cause a lot of anxiety in patients. Therefore, it is important to prepare yourself as well as possible for the day of surgery.

Your doctor will advise you of the fasting requirements for anaesthesia ahead of your surgery. These will most likely include not eating or even drinking water prior to the procedure. It is important to follow these instructions to the letter, as failure to comply with the fasting requirements can result in the delay or cancellation of your surgery.

On the day of admission, you need to report to the reception desk at CityMed Day Hospital at the time recommended by your doctor. Our friendly reception staff will help you to complete an admission form. An admission form is also available online, which you may complete in the comfort of your home.

Once you have been admitted, you will be taken to the ward where one of our nursing staff members will record your medical history. Please be sure to inform her of any medication you take regularly. Please do not take any chronic (or regular) medication without informing the nursing staff, as it could interfere with your prescribed medication.

Another important point to remember, is to confirm with your doctor whether you should take any of your routine medication (for example, for epilepsy, hypertension or diabetes) on the day of your surgery. It is especially important to check with your doctor how many days before the scheduled surgery you should stop taking blood thinning medication, such as Warfarin, Disprin, etc.

After your surgery, you are strongly advised not to drive a motor vehicle for at least 24 hours. This is to allow the anaesthetic effects to wear off completely. Please arrange with a friend or family member to collect you from our day hospital following surgery.

Financial Information

CityMed-Financial-InformationPrivate Patients

Please be advised that private patients are required to settle their account in full on the day of their procedure. Accounts may be settled in cash, or with a cheque, credit card or debit card. Private patients must contact CityMed Hospital before admission to obtain a quotation.

Medical Aid Patients

Patients, who are members of a medical aid fund, need to obtain authorisation from their fund for the planned procedure. To obtain authorisation, you will need to provide the fund with the following:

  • Date on which the procedure takes place;
  • Doctor’s name and practice code (obtainable from doctor’s surgery);
  • The procedure code (ICD and CPT code);
  • Practice number of the day hospital. Our practice number is 7700938.

In order to ensure quick and efficient admission on the day of your procedure, you need to obtain the necessary authorisation prior to admission. Please note that CityMed will gladly assist you with obtaining authorisation prior to admission. Authorisation must be obtained at least 48 hours before the procedure.

CityMed will submit all accounts directly to the medical aid fund on behalf of the member, but the full settlement of the account remains the responsibility of the patient. Should a medical aid short pay the day hospital due to exclusions or any other reasons, the patient is liable for the outstanding amount.

All standard co-payments, as determined by your medical aid, are payable on admission.

Important Documents

The following documents will be required to finalise administrative procedures on the day of admission:

  • Identification documents (ID’s) of the patient and the principle member of the medical aid. Should the principle member not accompany the patient, a copy of his/her ID must be submitted to the day hospital on the day of admission;
  • Medical aid card;
  • If a legal guardian is responsible for the account or for providing consent, proof of guardianship must be provided.
  • If a parent is unable to accompany a child younger than 18 years on the day of the procedure, he/she must give written permission that the person bringing the child to the day hospital is authorised to sign for permission for the procedure to be performed.

Save Time in the Comfort of your Home

Welcome to our online, pre-admission service!

In order for us to be able to process your application, please ensure that you complete
and submit the form at least five (5) working days prior to admission.

Request a Quotation

Please note that this document is CityMed’s quotation only. It does not include the costs for the anaesthetist, doctor, radiographer, physiotherapist or laboratory.

Searching For Something?